Factory Resetting Gateway Pro

Use Factory Reset to restore Gateway Pro to factory defaults.

Use it only for troubleshooting when normal operation isn’t possible.

Factory Reset is irreversible.

It deletes all user settings. You must set up the Gateway Pro again after.

Before you start

You need a thin pin (SIM tool, paperclip, or similar) to press the reset button.

Perform a factory reset

1. Find the reset hole between the Ethernet and USB‑C ports (Nr. 2).

2. Insert the pin.

3. Press and hold the button for at least 10 seconds.

4. Release the button.

The factory reset starts after you release the button.

When to use Factory Reset

Use Factory Reset when:

• The gateway cannot connect to the network using DHCP or a static IP

• Network settings are misconfigured, and the device is no longer reachable

• The gateway does not respond to configuration changes or behaves unpredictably

What Factory Reset does

When performing a Factory Reset:

• All user-defined settings are erased

• Network configuration is restored to default (DHCP)

• The gateway is disconnected from the previously configured Aranet Cloud environment

• The device returns to its initial state as during first-time setup

After the reset, configure the gateway again manually or with the Setup Wizard.

When not to use Factory Reset

• If the issue can be resolved with a simple restart

• When the device is operating normally

• As a first troubleshooting step — Factory Reset should be used only as a last resort, or when you are sure that nothing else may help.