> For the complete documentation index, see [llms.txt](https://help.aranet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.aranet.com/gateway/gateway-pro/troubleshooting/factory-resetting-gateway-pro-deleting-user-data.md).

# Factory Resetting Gateway Pro / Deleting User Data

Use **Factory Reset** to restore Gateway Pro to factory defaults.

Use it only for troubleshooting when normal operation isn’t possible.

{% hint style="danger" %}
Factory Reset is **irreversible**.

It deletes all user settings. You must set up the Gateway Pro again after.
{% endhint %}

### Before you start

You need a thin **pin** (SIM tool, paperclip, or similar) to press the reset button.

<div data-with-frame="true"><figure><img src="/files/Ujd0GDEBK3OvowgU6TWx" alt=""><figcaption></figcaption></figure></div>

### Perform a factory reset

1. Find the reset hole between the **Ethernet** and **USB‑C** ports.
2. Insert the pin.
3. Press and hold the button for **at least 10 seconds**.
4. Release the button.

The factory reset starts after you release the button.

### When to use Factory Reset

Use Factory Reset when:

* The gateway cannot connect to the network using **DHCP** or a **static IP**
* Network settings are misconfigured, and the device is no longer reachable
* The gateway does not respond to configuration changes or behaves unpredictably
* The device needs to be completely cleared before transfer
* There is a requirement to remove all data, including private and sensitive information

### What Factory Reset does

When performing a Factory Reset:

* **All user-defined settings are erased**
* Network configuration is restored to **default (DHCP)**
* The gateway is disconnected from the previously configured Aranet Cloud environment
* The device returns to its initial state as during first-time setup

After the reset, configure the gateway again manually or with the [Setup Wizard](/gateway/gateway-pro/gateway-pro-configuration/start-up/setup-wizard.md).

### When not to use Factory Reset

* If the issue can be resolved with a simple restart
* When the device is operating normally
* As a first troubleshooting step, Factory Reset should be used only as a last resort, or when you are sure that nothing else may help.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.aranet.com/gateway/gateway-pro/troubleshooting/factory-resetting-gateway-pro-deleting-user-data.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.