> For the complete documentation index, see [llms.txt](https://help.aranet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.aranet.com/gateway/gateway-pro/gateway-pro-configuration/help.md).

# Help

Use **Help** to find support links and send diagnostics.

### Open Help

1. From the **Dashboard**, press **Settings**.
2. Press **Help**.

The Gateway Pro shows the Help screen.

<figure><img src="/files/PDtQ2OLzXdRlngzH9hob" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/wJsd66hlkWGwo5pgdINW" alt="" width="375"><figcaption></figcaption></figure>

### QR code

Scan the **QR code** to open the Gateway Pro documentation on your phone or tablet.

### Contact support

Email **<support@aranet.com>** if you can’t find what you need.

Include these details when possible:

* Gateway Pro serial number
* firmware version
* short description of the issue
* screenshots or photos

### Send diagnostics

Enable **Send diagnostics** to upload logs and crash reports to **Aranet Cloud**.

The Gateway Pro turns this option off automatically after a certain period.

{% hint style="info" %}
Use **Send diagnostics** for troubleshooting. If support asks for logs, keep it enabled until they confirm they have what they need.
{% endhint %}


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

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```

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