Use Help to find support links and send diagnostics.
From the Dashboard, press Settings.
Press Help.
The Gateway Pro shows the Help screen.
Scan the QR code to open the Gateway Pro documentation on your phone or tablet.
Email support@aranet.com if you can’t find what you need.
Include these details when possible:
Gateway Pro serial number
firmware version
short description of the issue
screenshots or photos
Enable Send diagnostics to upload logs and crash reports to Aranet Cloud.
The Gateway Pro turns this option off automatically after a certain period.
Use Send diagnostics for troubleshooting. If support asks for logs, keep it enabled until they confirm they have what they need.
Last updated 4 months ago
